Sunday, June 27, 2010

Tools

  • Digital Volt Meter (DVM)
    • another name is a Volt /Ohm Meter
    • checks for resistance on cables, terminators and barrel connectors
      • cables and barrel connectors should provide 0 resistance
      • terminators in 10Base2 and 10Base5 networks should provide 50 ohms of resistance
    • Use as a continuity checker for cables.
    • a continuity check can reveal a short where:
      • two parts of the same cable are exposed and touching
      • part of cable is touching another conductor such as metal surface
  • Time-Domain Reflectometer (TDR)
    • Sends sonar-like pulses down the cable to identify any kind of a break, short or imperfection that might affect performance
    • can locate a break within a few feet of the actual separation in the cable
  • Advanced Cable Testers
    • Work at OSI layers 2, 3, and 4 and can display more complex information.
    • can indicate if a particular cable or NIC is causing problems
    • Can display:
      • Message and error frame counts
      • Excess collisions
      • congestion errors
      • beaconing
  • Oscilloscopes
    • measures signal voltage per unit of time
    • Can identify
      • breaks,
      • shorts,
      • bends
      • opens (breaks in the cable)
      • and attenuation data.
  • Network Monitors
    • Software that tracks all or part of network traffic.
  • Protocol Analyzers
    • Can perform packet capture, decoding and transmission in real-time.
    • Most useful network analysis tool.
    • They look inside the packet to identify problems
    • They have a TDR in them
    • they can
      • identify the most active computers
      • identify computers sending error-filled packets
      • identify, view and filter certain types of packets
      • help analyze network trends
      • check various components, connections by generating test packets
      • set up alerts like Performance Monitor

Support Resources

  • Microsoft TechNet
  • BBS's
  • User Groups
  • Periodicals
  • Internet
  • Microsoft Network

Common Troubleshooting Situations

  • Cable and other physical layer problems.
  • Power fluctuations.
  • Upgrades
  • Changes in client computer configuration.
  • Server crashes.
  • Poor network performance resulting from some change or user application.

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